Patient Focus News

Patient Focus supports Ombudsman’s Investigation

Posted on Jun 17, 2014 - 02:15 PM

Patient Focus received a request from the Office of the Ombudsman to help with their investigation of how public hospitals handle complaints.

The Ombudsman Peter Tyndall at the Press Conference to announce this initiative, on Friday 13 June 2014, said -

"Despite the high number of interactions with our hospitals, relatively few people complain when they are unhappy with the service they receive. Compared with other jurisdictions, complaints to the HSE and to my Office are very low. I want to find out why this is.I want to ensure that people have access to an efficient and effective complaints handling service and to be confident that where poor service is found, the health service is learning from its mistakes and preventing recurrence".

Patient Focus agrees with the Ombudsman and believes that this is a very important piece of work with huge potential to improve the service people receive in our public hospitals, in particular by improving learning from mistakes.

Patient Focus would very much appreciate it if you could take the time to fill in their questionnaire which is available on their website and forward it on to the Office of the Ombudsman, www.ombudsman.gov.ie. It is also available on Patient Focus website www.patientfocus.ie.

The Ombudsman has also set up other ways to tell his Office of your experiences.
By email to - hsecomplaints@ombudsman.gov.ie
By telephone to - 1890 22 30 30
By FREEPOST to - Ombudsman,18 Lower Leeson St, Freepost F5069, Dublin 2

more back to news


Ombudsman to investigate how public hospitals handle complaints

Posted on Jun 13, 2014 - 01:22 PM



MEDIA RELEASE – EMBARGOED UNTIL 12 NOON, FRIDAY 13 JUNE

Ombudsman to investigate how public hospitals handle complaints:
Asks public to share their experiences with him of making a complaint

Ombudsman Peter Tyndall has today, 13 June 2014, announced an investigation into how complaints are handled by public hospitals in Ireland and has asked members of the public for their assistance. The Ombudsman’s wide ranging investigation will look at how public hospitals across the State manage and investigate complaints from patients and their families.

Speaking today, the Ombudsman said:

“Despite the high number of interactions with our hospitals, relatively few people complain when they are unhappy with the service they receive. Compared with other jurisdictions, complaints to the HSE and to my Office are very low. I want to find out why this is. I want to ensure that people have access to an efficient and effective complaint handling service and to be confident that where poor practice is found, the health service is learning from its mistakes and preventing recurrence.”

The investigation will include site visits/inspections of selected hospitals, interviews with front line and senior staff, focus groups with members of the public, consultation with interested groups, and examination of complaints dealt with by the HSE and the Ombudsman.

The purpose of the investigation is not to examine or re-examine individual complaints, but rather to assess the overall quality of the complaint processes and procedures in place at present. The Ombudsman hopes to publish his findings and conclusions in early 2015.

As a first step the Ombudsman is asking members of the public to let his Office know of their experiences, both positive and negative, of making a complaint about a public hospital. Were their concerns addressed? Did they receive a timely response? Were they told of their right to complain to the Ombudsman? Were they happy that the hospital had learned from any failings in their care?

If they didn’t make a formal complaint despite being unhappy with the service they received, the Ombudsman would also like to know why.

The Ombudsman hopes that his investigation will be of relevance and assistance to the HSE and the Department of Health as they both strive to develop the health service further over the coming years. International experience has shown the value of efficient and effective complaint handling services in the delivery of safe and high quality patient services.

The Ombudsman has set up a number of ways the public can share their experiences.

Through his website: www.ombudsman.gov.ie
By E mail: hsecomplaints@ombudsman.gov.ie
By telephone: 1890 22 30 30
By FREEPOST to: Ombudsman, 18 Lr Leeson Street, Freepost F5069, Dublin 2

Suggested text to include in newspaper article:




Have you ever made a complaint to a public hospital?

The Ombudsman wants to hear your experience, both good and bad, of making a complaint to a public hospital. If you were unhappy with the service provided by a public hospital and did not make a complaint, the Ombudsman also wants to know why.

The Ombudsman has set up a number of ways you can share your experience.

Through his website: www.ombudsman.gov.ie
By E mail: hsecomplaints@ombudsman.gov.ie
By telephone: 1890 22 30 30
By FREEPOST to: Ombudsman, 18 Lr Leeson Street, Freepost F5069, Dublin 2



For media queries please contact:

David Nutley
Head of Communications
01 639 5610
086 023 1420 Paul Howe
Communications Officer
01 - 639 5645
086 412 0240

E mail: david.nutley@ombudsman.gov.ie
Website: www.ombudsman.gov.ie
Twitter: @officeombudsman
Address: Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2

Note to Editors: The Office of the Ombudsman is an independent impartial and free to use service. The Ombudsman examines complaints from the public against public bodies such as Government Departments, local authorities, the HSE (including public hospitals) and third level education bodies. Before making a complaint to the Ombudsman the complainant must have tried to resolve their problem with the public body. Peter Tyndall succeeded Emily O’Reilly as Ombudsman in December 2013.

END

http://www.ombudsman.gov.ie/en/About-Us/Contact-Us/Hospital-Complaints/Investigation-Form.pdf

more back to news


Father forced to carry his dead baby on lap in taxi inquest told

Posted on Dec 06, 2013 - 12:00 PM

.indo_survey>.wrap{position:inherit; background:#FFFFFF; display:block;} .indo_survey>.wrap{position:inherit; background:#FFFFFF; display:block;} Roisin and Mark Molloy leaving Portlaoise County Council buildings in Portlaoise, Co Laois, at the inquest in to their son’s death. Photo: James Flynn/APX Eoghan MacConnell .indo_survey> ...

more back to news


A complete lack of ownership and responsibility

Posted on Oct 24, 2013 - 11:00 PM

To ensure recommendations in the HIQA report into the death of Savita Halappanavar are implemented, Dr Muiris Houston proposes a Medical Council-style sanctioning of health service managers who fail to take ownership of their responsibilities. HIQA’s investigation into her death from sepsis when 17 weeks’ pregnant listed 13 “missed opportunities” which, had they been identified and acted upon, might have potentially changed the outcome of her care ...

more back to news


Lourdes improved maternity standards

Posted on Oct 15, 2013 - 11:00 PM

.indo_survey>.wrap{position:inherit; background:#FFFFFF; display:block;} PHILIP MCCABE says he wants to compliment that entire team which took part in the inquiry into his daughter-in-law’s death. .indo_survey>.wrap{position:inherit; background:#FFFFFF; display:block;} However, the father-in-law of Tania McCabe, the garda sergeant who tragically died in childbirth, says he is ‘disappointed and surprised’ by the controversy still raging over safety standards in maternity hospitals. .indo_survey> ...

more back to news


Woman who received defective breast impants granted leave to apply for judgement against medical com

Posted on Oct 15, 2013 - 11:00 PM

A Co Roscommon woman, who had defective silicone gel prostheses implanted in her breasts, has been given leave to apply for judgment against Dublin-based Harley Medical Group (Ireland) Limited which is in liquidation. Samantha Gibbs , of Hillside, Ballintubber, Castlerea, is one of hundreds of women who have sued the Harley Group Herbert Place , Dublin, and two other Irish cosmetic clinics, for breach of contract in the surgical insertion of Poly Implant Prothèse (PIP) implants ...

more back to news


Page 2 of 39 pages  <  1 2 3 4 >  Last »

Headlines

Patient Focus Opening Statement to JOCHC 19.5.15

Posted on May 19, 2015 - 10:08 AM

Press Release - Symphysiotomy Redress Scheme

Posted on Dec 08, 2014 - 10:18 AM

The Surgical Symphysiotomy Payment Scheme

Posted on Nov 24, 2014 - 10:35 AM

Prof Oonagh Walsh’s report on Symphysiotomy

Posted on Jul 03, 2014 - 10:35 AM

Judge Murphy’s report on Symphysiotomy

Posted on Jul 03, 2014 - 10:27 AM

Patient Focus supports Ombudsman’s Investigation

Posted on Jun 17, 2014 - 02:15 PM

A complete lack of ownership and responsibility

Posted on Oct 24, 2013 - 11:00 PM