A major aspect of our work is pointing our clients in the direction that facilitates them to have their questions answered. The starting position for them may be assistance to obtain information held about them by various health agencies or professionals.
This might mean helping to get a copy of your medical notes. Sometime this can mean using Freedom of Information or Data Protection legislation. More often it can be as simple as a short letter with the right details and identification information enclosed.
Once you have received your data / records etc we can guide you as you decide whether to make a complaint. We can assist with the decisions about the type of complaint best suited to the circumstances you find yourself in. We can help you identify the relevant people / institutions who should receive your complaint.
We can help you frame the questions you need answered. Where possible and appropriate we will guide you towards a professional adviser to help you. At any rate finding out the facts no matter how difficult may be what is needed. The journey is always yours and we will always respect that.