Patient Focus deals with individual people and/or their families who have been damaged by or had some type of bad experience with the healthcare system. We offer support to people wishing to make complaints to the HSE, Individual Hospitals, Medical Council, Bord Altranais or any other regulatory body. But most important of all we are here to listen to every story and to provide whatever support or assistance that may be required.
Primarily we provide a point of contact and support direct to a patient and their family by:
- Ready access by telephone/fax/email
- A full independent advocacy service under the patient‚Äôs direction,
- Attending meetings with patients/clients and/or families
- Supporting families at Inquests/Court hearings etc.
- Gathering and discussing documentation
- Maintaining contact with the patient/client and/or family throughout the process until resolution is achieved
In addition to thus work we seek to highlight and improve the wider wellbeing of patients through the following actions.
Dialogue with Regulatory Bodies
We engage in regular dialogue on Patient Safety issues with Service Providers, Professional Colleges and Institutions, Staff Representative Organisations and the Regulatory Bodies such as the HSE, hospitals, other institutions and voluntary groups or individuals involved in health-related service provision.
Patient Focus strives to ensure that evident service deficiencies are highlighted within the service, so that future patients will benefit from active risk reduction/management. We try to increase awareness throughout society and specifically amongst healthcare service providers about the patient’s perspectives of healthcare as we understand it. This includes our involvement in the education of providers at many levels, also participation in conferences, seminars and similar meetings, and publicising our activities through the media.
We are also available to societal groups and/or their representatives reflecting persons with special health needs. As a matter of principle, we undertake to uphold the confidentiality of all personal information, and to make access to our services as simple as circumstances allow.
Political Level Communication
Patient Focus keeps an open communication with the Political system through Oireachtas members, Local Councillors, Political Parties and others in order to influence policies relating to healthcare.
To learn more about Our Process for dealing directly with patient’s concerns, click here.
Patient Focus also provides…
- General Information, and
- Guidance in Making Complaints services to it’s clients and their families.
(Clink on the links for detailed information)