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Patient Focus Opening Statement to JOCHC 19.5.15

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We would like to begin by thanking Chairman, Deputy Jerry Buttimer and other members of the Joint Oireachtas Committee on Health and Children for your invitation to speak to you on the occasion of the publication of the HIQA Report into Portlaoise Hospital. I would also like to thank the Clerk of the Committee and his staff. Their help was invaluable in putting together this presentation at such short notice.

I would like to begin by telling you about Patient Focus and patient advocacy. Most important I will explain a little about our involvement in the Portlaoise scandal. I would also like to tell you about the beginnings of Patient Focus and what we have achieved through advocacy to date. I have provided a back up document Problems Patients Experience concerning the most common problems experienced by patients who contact us and how we endeavour to help them through advocacy.

Patient Focus is an Irish national patient advocacy service. We were set up in 1999 and established as a company limited by guarantee shortly afterwards. We have charitable status. We have 4 staff and are funded by the HSE at the rate of €216,000 per annum.

Press Release – Symphysiotomy Redress Scheme

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Press Release 5.12.14

Patient Focus and SOS ltd welcome but are not surprised by the large number of women who have applied for redress under the Symphysiotomy Payment Scheme.

We are vindicated in our position that we represented a large number of survivors who wished to avail of a non-confrontational, humane and speedy process. It was difficult to get this message across to the general public because of the hostile campaign that was waged against our clients.

We regret that our clients views were not adequately represented in some media and that some national organisations whose stated mission is too represent victims of human rights breaches choose not to hear our clients.

We rejoice for our clients who after a long dignified struggle can find some closure.

Sheila OConnor and Tom Moran

The Surgical Symphysiotomy Payment Scheme

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Please click ‘more’ below to be transferred directly to the scheme’s website.http://www.payment-scheme.gov.ie/

Press Release – Symphysiotomy Redress Scheme

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Press Release 5.12.14

Patient Focus and SOS ltd welcome but are not surprised by the large number of women who have applied for redress under the Symphysiotomy Payment Scheme.

We are vindicated in our position that we represented a large number of survivors who wished to avail of a non-confrontational, humane and speedy process. It was difficult to get this message across to the general public because of the hostile campaign that was waged against our clients.

We regret that our clients views were not adequately represented in some media and that some national organisations whose stated mission is too represent victims of human rights breaches choose not to hear our clients.

We rejoice for our clients who after a long dignified struggle can find some closure.

Sheila OConnor and Tom Moran

Prof Oonagh Walsh’s report on Symphysiotomy

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Please click on “more” below to view Prof Walsh’s report on symphysiotomyhttp://health.gov.ie/blog/publications/report-on-symphysiotomy-in-ireland-1944-1984-professor-oonagh-walsh/

Judge Murphy’s report on Symphysiotomy

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Please click on “more” below to view Judge Murphy’s report

http://health.gov.ie/blog/publications/independent-review-of-issues-relating-to-symphysiotomy-by-judge-yvonne-murphy/

Patient Focus supports Ombudsman’s Investigation

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Patient Focus received a request from the Office of the Ombudsman to help with their investigation of how public hospitals handle complaints.

The Ombudsman Peter Tyndall at the Press Conference to announce this initiative, on Friday 13 June 2014, said –

“Despite the high number of interactions with our hospitals, relatively few people complain when they are unhappy with the service they receive. Compared with other jurisdictions, complaints to the HSE and to my Office are very low. I want to find out why this is.I want to ensure that people have access to an efficient and effective complaints handling service and to be confident that where poor service is found, the health service is learning from its mistakes and preventing recurrence”.

Patient Focus agrees with the Ombudsman and believes that this is a very important piece of work with huge potential to improve the service people receive in our public hospitals, in particular by improving learning from mistakes.

Patient Focus would very much appreciate it if you could take the time to fill in their questionnaire which is available on their website and forward it on to the Office of the Ombudsman, www.ombudsman.gov.ie. It is also available on Patient Focus website www.patientfocus.ie.

The Ombudsman has also set up other ways to tell his Office of your experiences.
By email to – hsecomplaints@ombudsman.gov.ie
By telephone to – 1890 22 30 30
By FREEPOST to – Ombudsman,18 Lower Leeson St, Freepost F5069, Dublin 2

Ombudsman to investigate how public hospitals handle complaints

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PRESS RELEASE – EMBARGOED UNTIL 12 NOON, FRIDAY 13 JUNE

Ombudsman to investigate how public hospitals handle complaints:
Asks public to share their experiences with him of making a complaint

Ombudsman Peter Tyndall has today, 13 June 2014, announced a

n investigation into how complaints are handled by public hospitals in Ireland and has asked members of the public for their assistance. The Ombudsman’s wide ranging investigation will look at how public hospitals across the State manage and investigate complaints from patients and their families

.

Speaking today, the Ombudsman said:

“Despite the high number of interactions with our hospitals, relatively few people complain when they are unhappy with the service they receive. Compared with other jurisdictions, complaints to the HSE and to my Office are very low. I want to find out why this is. I want to ensure that people have access to an efficient and effective complaint handling service and to be confident that where poor practice is found, the health service is learning from its mistakes and preventing recurrence.”

The investigation will include site visits/inspections of selected hospitals, interviews with front line and senior staff, focus groups with members of the public, consultation with interested groups, and examination of complaints dealt with by the HSE and the Ombudsman.

The purpose of the investigation is not to examine or re-examine individual complaints, but rather to assess the overall quality of the complaint processes and procedures in place at present. The Ombudsman hopes to publish his findings and conclusions in early 2015.

As a first step the Ombudsman is asking members of the public to let his Office know of their experiences, both positive and negative, of making a complaint about a public hospital. Were their concerns addressed? Did they receive a timely response? Were they told of their right to complain to the Ombudsman? Were they happy that the hospital had learned from any failings in their care?

If they didn’t make a formal complaint despite being unhappy with the service they received, the Ombudsman would also like to know why.

The Ombudsman hopes that his investigation will be of relevance and assistance to the HSE and the Department of Health as they both strive to develop the health service further over the coming years. International experience has shown the value of efficient and effective complaint handling services in the delivery of safe and high quality patient services.

The Ombudsman has set up a number of ways the public can share their experiences.

Through his website: www.ombudsman.gov.ie
By E mail: hsecomplaints@ombudsman.gov.ie
By telephone: 1890 22 30 30
By FREEPOST to: Ombudsman, 18 Lr Leeson Street, Freepost F5069, Dublin 2

Suggested text to include in newspaper article:

Have you ever made a complaint to a public hospital?

The Ombudsman wants to hear your experience, both good and bad, of making a complaint to a public hospital. If you were unhappy with the service provided by a public hospital and did not make a complaint, the Ombudsman also wants to know why.

The Ombudsman has set up a number of ways you can share your experience.

Through his website: www.ombudsman.gov.ie
By E mail: hsecomplaints@ombudsman.gov.ie
By telephone: 1890 22 30 30
By FREEPOST to: Ombudsman, 18 Lr Leeson Street, Freepost F5069, Dublin 2

For media queries please contact:

David Nutley
Head of Communications
01 639 5610
086 023 1420 Paul Howe
Communications Officer
01 – 639 5645
086 412 0240

E mail: david.nutley@ombudsman.gov.ie
Website: www.ombudsman.gov.ie
Twitter: @officeombudsman
Address: Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2

Note to Editors: The Office of the Ombudsman is an independent impartial and free to use service. The Ombudsman examines complaints from the public against public bodies such as Government Departments, local authorities, the HSE (including public hospitals) and third level education bodies. Before making a complaint to the Ombudsman the complainant must have tried to resolve their problem with the public body. Peter Tyndall succeeded Emily O’Reilly as Ombudsman in December 2013.

END

http://www.ombudsman.gov.ie/en/About-Us/Contact-Us/Hospital-Complaints/Investigation-Form.pdf

http://www.ombudsman.gov.ie/en/About-Us/Contact-Us/Hospital-Complaints/Investigation-Form.pdf

Father forced to carry his dead baby on lap in taxi inquest told

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.indo_survey>.wrap{position:inherit; background:#FFFFFF; display:block;} .indo_survey>.wrap{position:inherit; background:#FFFFFF; display:block;} Roisin and Mark Molloy leaving Portlaoise County Council buildings in Portlaoise, Co Laois, at the inquest in to their son’s death. Photo: James Flynn/APX Eoghan MacConnell .indo_survey> …

http://www.electricsearch.net/go?_e=support@patientfocus.ie&_s=0erorb&_source=XML

A complete lack of ownership and responsibility

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To ensure recommendations in the HIQA report into the death of Savita Halappanavar are implemented, Dr Muiris Houston proposes a Medical Council-style sanctioning of health service managers who fail to take ownership of their responsibilities. HIQA’s investigation into her death from sepsis when 17 weeks’ pregnant listed 13 “missed opportunities” which, had they been identified and acted upon, might have potentially changed the outcome of her care …

http://www.electricsearch.net/go?_e=sheila.oconnor@patientfocus.ie&_s=0eg5eq&_source=XML