Patient Focus received a request from the Office of the Ombudsman to help with their investigation of how public hospitals handle complaints.
The Ombudsman Peter Tyndall at the Press Conference to announce this initiative, on Friday 13 June 2014, said –
“Despite the high number of interactions with our hospitals, relatively few people complain when they are unhappy with the service they receive. Compared with other jurisdictions, complaints to the HSE and to my Office are very low. I want to find out why this is.I want to ensure that people have access to an efficient and effective complaints handling service and to be confident that where poor service is found, the health service is learning from its mistakes and preventing recurrence”.
Patient Focus agrees with the Ombudsman and believes that this is a very important piece of work with huge potential to improve the service people receive in our public hospitals, in particular by improving learning from mistakes.
Patient Focus would very much appreciate it if you could take the time to fill in their questionnaire which is available on their website and forward it on to the Office of the Ombudsman, www.ombudsman.gov.ie. It is also available on Patient Focus website www.patientfocus.ie.
The Ombudsman has also set up other ways to tell his Office of your experiences.
By email to – firstname.lastname@example.org
By telephone to – 1890 22 30 30
By FREEPOST to – Ombudsman,18 Lower Leeson St, Freepost F5069, Dublin 2